200 Level Club Lounges
The Mercedes-Benz Superdome has four (4) Club Lounges located on the 200 Level perfect for private meetings, receptions, banquets and special events. Please visit the Club Lounge page for more information here.Accessible Parking (ADA)
Parking for guests with disabilities is located on the top and bottom levels of each garage with wheelchair accessible ramps. Additionally, there is parking available in Lot 3 along the fence closest to the Smoothie King Center. To gain access to ADA parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card. For a link to the parking map, please click here.
*Note: Availability of ADA parking varies by event. Please refer to your particular event on the event calendar to find more specific ADA parking information.
Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located in various sections and levels throughout the Mercedes-Benz Superdome. Please identify yourself as a disabled guest upon purchasing tickets. Only three companions/escorts may accompany a disabled guest into designated seating areas. Please refer to the ADA Pamphlet here for more information.
The Mercedes-Benz Superdome has a limited amount of wheelchairs available on a first-come, first-served basis. A valid driver's license is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate A Plaza Level. Wheelchairs cannot be reserved in advance.
The Mercedes-Benz Superdome does not provide escort personnel for patrons using wheelchairs. Electronic wheelchair recharging is available for units with duplex outlet plugs.
ADA seating accommodations are at Plaza Row 36, Terrace 604 & 605, 649 & 650, 623 & 624, 630 & 631 at the Superdome. Please identify yourself as a disabled guest upon purchasing tickets. Only three companions/escorts may accompany a disabled guest into designated seating areas.
Hearing impaired patrons may check out assisted listening devices through the Guest Relations Center located at Gate A Plaza Level. A valid driver's license or state ID card is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.
If you buy or intend to buy a ticket on the secondary ticket market that is not for a designated accessible seating location or if you are using a season ticket holder’s non-accessible ticket for an individual game, please call the Superdome Box Office at 504-587-3822 for information on accommodations. You should call at least several days before the game to give you the best chance to be relocated to accessible seating. Please be aware that while SMG will attempt to accommodate you however possible, we cannot guarantee that there will be an available relocation seat for you. SMG is not in charge of ticket sales for some events, and we cannot guarantee the availability of additional seats at events, particularly those events that are sold out. If you encounter an issue during an event with your ticket or seating, please go to your nearest Guest Services desk, which are located Gates A, C, E and G on the Plaza and Loge Levels, and Gates C and G on the 500 Level of the Superdome.
Animals and pets are prohibited in the Superdome with the exception of service animals assisting ADA patrons.ATMs
Gate A Plaza (100) LevelBaby Changing Stations
Gate C Plaza (100) Level
Gate G Plaza (100) Level
Gate A Loge (200) Level
Gate E Loge (200) Level
Gate C Terrace (500) Level
Gate G Terrace (500) Level
Changing stations are available in the restrooms at the following locations:
The NFL is enhancing its public safety policy this year to include the type of bag you can bring into the stadium. This is a league-wide policy that applies to all stadiums including the Mercedes-Benz Superdome. The new policy should speed entry on game day.
This policy applies to bags only. Check "Prohibited Items" under each Saints game calendar listing for more information on prohibited items.
Banners/Signs/Flags may be allowed if they meet the following conditions:Box Office Hours
• They are in good taste
• They are not deemed offensive
• They do not include profanity
• They do not obstruct the view of any guests or any existing Stadium signage
• They do not present a safety hazard
The Mercedes-Benz Superdome reserves the right to enforce removal of Banners/Signs/Flags at any time.
Banners/Signs/Flags of a commercial nature are not permitted without specific permission from Building Management. Please note these conditions may change at any time due to event specifics, Show Management requests, etc.
The Superdome Box Office is only open on event days. To purchase tickets on a non-event day, please visit the Smoothie King Center Box Office - open Monday to Friday, 9:00 AM to 4:30 PM.Cameras
Tickets to Superdome events can also be purchased via the Ticketmaster charge-by-phone at 1-800-745-3000 or online via Ticketmaster.com
For Box Office hours on the day of an event, please refer to the event information page for that specific event.
For the camera policy for a particular show, please refer to the event information page for that specific event.Catering
All catering is provided exclusively in-house by Centerplate. To coordinate specific food and beverage requirements, please contact Centerplate at (504) 558-6260. Outside food and/or beverages of any kind may not be brought into the Mercedes-Benz Superdome.Charitable Donations
Charitable Donations may only be collected on Superdome property by an agreement between Building Management and Show Management.Children Entry
Children's entry policy is left to the sole discretion of the Show's Management. Please refer to the event information page for that specific event.Concessions
All concessions are provided exclusively in-house by Centerplate. Outside food and/or beverages of any kind may not be brought into the Superdome.Credit Cards
All major credit cards are accepted at all concession locations and the box office. Parking is cash only.
Please refer to the Directions/Parking page here.Door Opening
Door opening is at the discretion of Show Management. For door opening times, please refer to the event information page for that specific event.Elevators and Escalators
Emergencies and Evacuations
The Mercedes-Benz Superdome has in-house Security services 24-hours a day. In case of an emergency at the Superdome, please call "911" or (504) 587-3900.Employment Opportunities
Please visit the Employment page of this website located under the About Us tab or by clicking here.Entrances
Entry gates vary from event to event. Please refer to the event information page for that specific event.Entry Inspections
Pre- Event Screening
The Mercedes-Benz Superdome has the flexibility and space to accommodate events small and large, from private parties to large-scale public events.Eviction Policy
For private events, please contact MBDomeSales@smgneworleans.com
For public-ticketed events, please contact MBDomeBooking@smgneworleans.com
The following behaviors or activities are causes for eviction from the Superdome:
For NFL games, please refer to the NFL Fan Code of Conduct here.
Acadian Ambulance Service provides complete first aid/paramedic services during all Superdome events. There are multiple first aid locations inside the Superdome. Operating locations vary on an event-by-event basis.Food/Beverages
All catering and concessions are provided exclusively in-house by Centerplate. Outside food and/or beverages of any kind are prohibited. Concession stands are conveniently located throughout the Superdome.Fundraising
Groups interested in raising funds by selling concessions during a Superdome event, should contact Centerplate at (504) 558-6275 or (504) 558-6601 or click here for more information.Gift Shop
The New Orleans Saints Team Gift Shop is located at Gate B Plaza Level (Poydras). The hours of operation are Monday through Friday, 10:00 AM - 6:00 PM, and Saturday, 11:00 AM - 3:00 PM. The Saints Gift Shop is also open during all Saints home games. The Gift Shop can be reached at (504) 587-8937.Group Sales
The Mercedes-Benz Superdome does not have a Group Sales Department; however some events may have group sales contacts. Please refer to the event information page for that specific event.Guest Conduct/Guest Courtesy
Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate removal from the premises or arrest and prosecution as appropriate.Guest Services
The Guest Relations Center located at Gate A Plaza Level and Guest Services Desks are staffed at all times during events at the Superdome. Guests may visit the desk to ask directions, offer suggestions, or seek assistance while at the Mercedes-Benz Superdome.
Assistive Listening Devices are available at the Guest Relations Center located at Gate A Plaza Level. A valid driver's license or state ID card is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.
A listing of all hotel properties convenient to the Superdome can be found on the New Orleans Convention and Visitors Bureau website at http://www.nomcvb.com.Lost and Found
During an event, patrons should visit the Guest Relations Center located at Gate A Plaza Level for Lost and Found information. After an event, patrons may call Security Control at 504-587-3900 for more information.
Children who have lost their parents will be escorted to the closest police officer, security officer or to the closest Guest Services Desk. The child's name will be registered and broadcast immediately to all Guest Services Desks, police, security, and usher personnel. Parents seeking a lost child should proceed to the nearest Guest Services Desk for assistance in locating their child.Media Inquiries
For media inquiries please contact:
Peter A. Mayer Public Relations
(504) 210-1218 or (504) 289-7713
The New Orleans Saints Team Gift Shop is located at Gate B Plaza Level (Poydras). The hours of operation are Monday through Friday, 10:00 AM - 6:00 PM, and Saturday, 11:00 AM - 3:00 PM. The Saints Gift Shop is also open during all Saints home games. The Gift Shop can be reached at (504) 587-8937.
Groups interested in raising funds by selling concessions during a Superdome event, should contact Centerplate at (504) 558-6275 or (504) 558-6601 or click here for more information.Paging
There is no paging on the scoreboards or over the public address system. Guests will be directed to the closest Guest Services Desk for assistance.Parking
The Mercedes-Benz Superdome and Smoothie King Center Complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The parking garages and surface lots are adjacent to the Mercedes-Benz Superdome and the Smoothie King Center. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 4. The parking map can be found here.
Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice.
Oversized Vehicles: Oversized vehicle parking is located in Lot 3 and garages 5 & 6 (ground level only.)
For event day parking rates, please refer to the event information page for that specific event. Please note that all parking garages are cash only.
- Animals (with the exception of service dogs)
If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s). The Superdome will not store any personal belongings or items of any type.
Single-speaker radios and hand-held televisions are permitted in the Superdome as long as they don't interfere with other fans' enjoyment of the event.Re-Entry Restrooms
The Mercedes-Benz Superdome has 52 women's restrooms, 52 men's restrooms, and 6 family restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms. Baby Changing stations are also available in the restrooms at the following locations:
The Superdome has flexible seating configurations with the ability to accommodate in excess of 73,000 attendees.
The Superdome has in-house Security services 24-hours a day. In case of an emergency, please call "911" or (504) 587-3900.Smoking Policy
Smoking inside the Superdome is prohibited by law. Smoking is permitted in the following areas only: Gates B, D, F, and H Plaza Level Exterior.
*Inhaling e-cigarettes is not permitted inside the Mercedes-Benz Superdome, but they may be used in the above smoking areas.
The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Superdome property without prior, written authorization from Building Management.Stadium Management
The Mercedes-Benz Superdome is managed by SMG, the world leader in private management for public facilities. For more information on SMG, please click here.Strollers
Strollers are allowed into the Superdome. Patrons may check in strollers at the Guest Relations Center or a Guest Services Desk. The Guest Relations Center is located at Gate A Plaza Level. Guest Services Desks can be found at the following locations:
The Mercedes-Benz Superdome has 153 suites. For suite availability, please contact the New Orleans Saints at (504) 733-0255.Tailgating Text Messaging
SMG offers a text messaging system that allows patrons to submit issues/concerns via text message. If a patron inside the facility wants to report an issue/concern during an event, they send a text message to short code 69050 using the keyword NOLA followed by a space and their issue and location. Building personnel will monitor messages received and respond accordingly. This service varies on an event-by event basis.Ticketing
Questions or need further HELP in regards to this text program? Send your email to CustomerCare@ISS247.com or call toll-free 1-877-722-6458
Participation in our service is free of charge but standard carrier text messaging & data charges will apply.
Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 69050 to be removed from any list and end subscription to the service.
The Superdome Box Office is only open on event days. To purchase tickets on a non-event day, please visit the Smoothie King Center Box Office - open Monday through Friday, 9:00 AM to 4:30 PM.
Tickets to Superdome events can also be purchased via the Ticketmaster charge line 1-800-745-3000 or online via Ticketmaster.com.
Wal-Mart Ticketing Centers
For ticket-related problems encountered inside of the
Public tours of the Superdome are not available. Visitors are more than welcome to walk around the exterior Plaza Level of the Superdome in order to take photos.Video Cameras
For the video camera policy for a particular show, please reference the event information page specific to that event.Water Fountains
Water fountains can be found in the concourses in the following sections of the Superdome:137, 147, 154-155, 109, 119, 225, 221, 203, 281, 267, 261, 245, 239, across from Suite 382, across from Suite 316, 413, 452, 445.Websites
Mercedes-Benz SuperdomeWheelchairs and Wheelchair Escorts
The Superdome has a limited amount of wheelchairs available on a first-come, first-served basis. A valid driver's license is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate A Plaza Level. Wheelchairs cannot be reserved in advance.